All Collections
Cards and Accounts
How can I set and manage SEPA direct debits?
Where can I find my account details (IBAN)?
What is top-up from a linked account?
How did I end up with a negative balance?
What should I do to reactivate my account after a negative balance appeared?
How can I get my account statements?
How can I top up my account?
What should I do if companies don’t accept my Vivid Money IBAN?
What’s an Instant top-up?
What are the limits for contactless payments?
Why could I be charged for more than I filled up at a gas station?
How do I add my Vivid card to Google Pay?
Is there a fee applied to my purchases made in currencies other than the Euro?
What’s the difference between debit and credit cards?
Where can I find my card details to make online purchases?
What should I do if my contactless payment is declined?
What are the card limits for withdrawals and purchases?
What’s the exchange rate for purchases made in a currency other than the Euro?
How can I dispute a transaction with my Vivid card?
Why has a card operation been declined?