Vivid Help Center (JP)

No more waiting to start spending! You can now top up your Vivid account instantly. To use this feature you need one of the following:

A MasterCard, Maestro, or Visa card from another bank (both credit and debit cards are accepted) issued within the EEA, the UK and Switzerland.

- A MasterCard, Maestro, or Visa card from another bank (both credit and debit cards are accepted) issued within the EEA, the UK and Switzerland.
- Google Pay.
- Apple Pay.

Ready? Depending on the option you select, follow these steps:

Tap “Top-up” from the main screen or in a pocket

Enter the amount you want to top up (minimum €1 per top-up, maximum €5000 per month).

With the Prime plan, you can add up to €1,000 per month without incurring any fees, while the Plus plan allows for up to €500 per month with no fees, and the Standard plan allows for up to €200 per month with no fees (this period is calculated from the start date of your current plan, as displayed in the “Plan” section of your profile). For additional instant top-ups exceeding these limits, a fee of 1% of the total top-up amount, with a minimum charge of €0.49, will be applied.

Select “Link your Card”, Apple Pay or Google Pay. If you choose “Link your Card'', enter the card number, expiry date and CVV code. Then confirm the payment at the other bank’s end via 3DS or SMS. If you are topping up your account using Apple Pay or Google Pay, there’s no need to add any additional details. Just authorise the payment using your phone’s code or the face recognition and fingerprint features.

If the transaction is successful, the amount will be credited to the pocket you chose right away.

1. Tap “Top-up” from the main screen or in a pocket
2. Enter the amount you want to top up (minimum €1 per top-up, maximum €5000 per month).
 With the Prime plan, you can add up to €1,000 per month without incurring any fees, while the Plus plan allows for up to €500 per month with no fees, and the Standard plan allows for up to €200 per month with no fees (this period is calculated from the start date of your current plan, as displayed in the “Plan” section of your profile). For additional instant top-ups exceeding these limits, a fee of 1% of the total top-up amount, with a minimum charge of €0.49, will be applied.
3. Select “Link your Card”, Apple Pay or Google Pay. If you choose “Link your Card'', enter the card number, expiry date and CVV code. Then confirm the payment at the other bank’s end via 3DS or SMS. If you are topping up your account using Apple Pay or Google Pay, there’s no need to add any additional details. Just authorise the payment using your phone’s code or the face recognition and fingerprint features.
4. If the transaction is successful, the amount will be credited to the pocket you chose right away.