You can find contact information of the ATM provider on the ATM machine to find out what happened to your card. If you don't receive your card back after the call, go to the card details screen for the specific card and tap “Re-issue”. After that, you would have an option to order a new one.
Depending on your plan, you are eligible for one free card re-issue within 6 or 12 months. For any subsequent re-issues, the fee will be charged according to your plan:
Vivid Prime (physical card)
1 free re-issue per 6 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery, €24.90 for express delivery).
Vivid Plus (physical card)
1 free re-issue per 6 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery, €24.90 for express delivery).
Vivid Standard (physical card)
1 free re-issue per 12 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery, €24.90 for express delivery).