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Why has a card operation been declined?
Why has a card operation been declined?
François avatar
Written by François
Updated over a week ago

Some of the reasons for cancelled operations include:

  • Insufficient funds. You can check the available balance of the pocket in the app.

  • An incorrect PIN. If you forgot the PIN, please change it.

  • Incorrect card details (card number, expiry date or CVC (Card Verification Code). Please check it on the card details screen in your app.

  • Monthly limit was exceeded. You can increase it anytime, we show you how to do it here.

  • Frozen card. You can unfreeze it in the app by selecting the card and tapping “Unfreeze”.

  • Contactless payment as your first transaction at a terminal or ATM. You need to insert your card in the terminal or ATM for your first transaction and enter your PIN.

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