To request a chargeback, you’ll need to contact us via chat. Our customer care specialists will:
Assess the situation, whether we have chargeback rights or not
Assist you further with the process
Kindly note that due to the complexity of this process, it may take up to 90 days for your chargeback to be resolved.
These are just a few of the examples where we can assist you with requesting a chargeback (consumer disputes): if you’ve encountered a transaction in your timeline that you don’t recognise (unauthorised disputes), if you were charged for your cash withdrawal but you didn’t receive the money or, if your last online purchase didn’t arrive.
What’s a chargeback and how does it work?
A chargeback is the process of reversing a debit; by which the funds return to your account once the dispute has been resolved in your favour.
Once a chargeback is raised, the merchant will have 30 days to refute the claim by providing supporting evidence. In the event they do so, the dispute will be continued. If not, the case will be resolved in the cardholder’s favour.