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How did I end up with a negative balance?
How did I end up with a negative balance?
François avatar
Written by François
Updated over a week ago

We do not offer an overdraft service, however, your account balance may show in the negative for the following reasons:

  • Some offline payments may result in a negative balance (for example, when you make a purchase aboard a plane in flight using your card and there is no network connection to your bank to complete the authorization until after it lands);

  • There might be a difference in the rate between transaction and authorization of purchases made abroad. For example: if you buy something in dollars and pay it in euros at the time of the transaction, the rate may differ.

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