In case of any doubts or suspicions ask a question in our in-app chat or contact form.
If we need to reach you, we’ll always contact you via the support chat of our Vivid application, via email or, in some instances, we may call you or send an SMS. We also use Whatsapp in some instances. Our email addresses will include our official domain '@vivid.money' or a subdomain thereof with vivid.money at the end, e.g. “email.vivid.money”. Scammers often use similar naming like “@vivid-money.app”. Some email programs don’t show the sender email as a standard - however there should always be an option to view the full preferences of an email when you are unsure, or when you didn’t trigger a particular communication yourself. Remember – Vivid will never request your full card data, login credentials, email codes, or SMS codes via phone or any other communication channel.
On our website, you can find links to our official Social Media channels. We’ll never contact you via other pages or any other third party.
We have a limited list of official URLs we use. If you receive an SMS or email from us with a link that does not match one of the following, or is not a subdomain of the following, please do not open it. It is not from us, even if it appears in the same thread as previous messages from us:
vividmoney.onelink.me (for special promotions and campaigns)
https://viv.id/v/ (for required actions)
Read more about how to protect yourself from fraud in this article or check this blog post about phishing.
What can I do if I clicked on a suspicious link?
Change your account passcode immediately. Simply follow these steps: From the 'Pockets' tab of your Vivid App > Click the cogwheel in the top left of the page > Select 'Settings' > Select 'Change passcode'.
Alternatively, during the login, you can also select 'Forgot password/passcode?'.If you shared any personal data via a fraudulent webpage, go to your Vivid app, block any card of which you shared numbers and contact us. Our support team will assist you to ensure that your account is protected.
If you don’t have access to the application, use our support form and select 'Unable to access account' as subject.If you have any evidence of someone falsely claiming to represent Vivid, we kindly request that you provide all links, attachments, original emails and any information related to the communication with the fraudulent profile.