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How can I reset my passcode?
How can I reset my passcode?
François avatar
Written by François
Updated over a week ago

Can't remember your passcode? No worries, you can easily reset it by following the steps below:

  1. Select “Forgot passcode?” under the password field.

  2. We’ll send you a confirmation code to your email address. Once you’ve received it, simply enter it on the screen shown in the app.

  3. Introduce a new passcode and tap on “Continue”.

  4. Once the passcode has been updated successfully, you’ll see a confirmation screen on your app. You're all set!

Are you not receiving the confirmation code?

Sometimes the email with the code may take a moment to arrive, so we kindly ask you to be patient and wait a few minutes. We also recommend you to make sure you are viewing the correct mailbox address and to check your spam folder as well.

If after waiting a while you still haven't received it, please contact us and we’ll be happy to help you.

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