We have a limited list of official URLs we use. If you receive an SMS or email from us with a link that does not match one of the following, please do not open it. It is not from us, even if it appears in the same thread as previous messages from us:
vividmoney.onelink.me (for special promotions and campaigns)
https://viv.id/v/ (for required actions)
Fraud attempts with links come in different variations, here’s one example:
How is this scam usually presented?
You receive an SMS or email asking you to open an unofficial link that allegedly comes from Vivid. Even if you see 'Vivid Money' in the URL, it is not from us!
The webpage from this link will imitate our website or our application. It will then request that you share your login data, such as your password, PIN code or codes received via SMS or email (example below). Vivid will never ask you to share this type of personal information, please never provide any of this data to anybody, not even a Vivid employee.
You might also be asked to provide information about your cards. Your full card details and CVV are only for online card payments on merchant platforms – Vivid will never ask for these details.
After providing your information, someone pretending to work for Vivid might call you to ask you to complete some suspicious operations, provide additional account data or authorize transactions via the application. Vivid will never ask you to provide sensitive data over the phone or in writing. You should also never confirm a payment on your Vivid application if you did not initiate it yourself.
What can I do if I clicked on the link?
Change your account password/passcode immediately. Simply follow these steps: Go to the 'Pockets' tab of your Vivid App > Select your name on top of the page > Select 'App Settings' > Select 'Change account password/passcode'.
During the login, you can also select 'Forgot password/passcode?'.If you shared any personal data via a fraudulent webpage, go to your Vivid app, block any card of which you shared numbers and contact us. Our support team will assist you to ensure that your account is protected.
If you don’t have access to the application, use our support form and select 'Unable to access account' as subject.
How can I recognise official communication from Vivid?
If we need to reach you, we’ll always contact you via the support chat of our Vivid application or via email. All our email addresses will include our official domain '@vivid.money'. Remember – Vivid will never request your login credentials, email codes, or SMS codes via phone or any other communication channel.
On our website, you can find links to our official Social Media channels. We’ll never contact you via other pages or any other third party.
Read more about how to protect yourself from fraud in this article or check this blog post about phishing.