There are different ways to reach out to us and we’ll be happy to assist you no matter what your questions are!
Experience the convenience of our chat support, accessible 24/7.
Contact us via our official WhatsApp account. If your WhatsApp number is the same number as what is registered to your Vivid account, you can contact us at +49 173 6264394
Fill in this form in the following circumstances to get assistance from us:
You’re experiencing difficulties accessing your account
You’ve got questions about data privacy
You’re reaching out to us as a third party or organisation
Do you need to block your card urgently?
If so, please refer to this article.
If you’d like to open an account and have some questions, check out this section in our Help Center. Should you encounter any issue while creating your account, please fill in this form.
We’d also like to remind you to keep your app updated in order to stay on top of our most recent changes and news.