If your mobile device with the Vivid app installed has been lost or stolen, please contact us. Depending on your situation, we will immediately block your cards, your app access, or both to keep your account secure.
Please, call us immediately on:
+493022954622 , from Germany or any other country.
+33186265317 , from France
+31858887207 , from The Netherlands
During the call, you’ll have to choose the language , provide information about yourself to help the system to recognise you and choose amongst the following options:
Block all cards
Block access to the app
Block both: access to the app and cards
Depending on your selection, we’ll immediately block cards, the app or both.
Once you regain access, you can restore your account by selecting the “Forgot password” option in the app and following the instructions provided.