If you lose your physical card, you can freeze it on the card details screen in the app. After that, we'll cancel all card operations that come to us.
If you’ve lost both your cards and your phone, please refer to this article instead.
If you’re sure that you won’t find your card, you should unfreeze it and tap on “Re-issue”. After pressing the button “Re-issue” you would have an option to order a new one.
Depending on your plan, you are eligible for one free card re-issue within 6 or 12 months. For any subsequent re-issues, the fee will be charged according to your plan:
Vivid Prime (physical card)
1 free re-issue per 6 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery or €24.90 for express delivery). Kindly note that the metal card is only shipped via express delivery.
Vivid Plus (physical card)
1 free re-issue per 6 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery or €24.90 for express delivery).
Vivid Standard (physical card)
1 free re-issue per 12 month
For each additional re-issue €9.90 + delivery fee (€9.90 for standard delivery or €24.90 for express delivery).