Vivid Money S.A. acts as an electronic money institution (EMI) for the provision of payment accounts and cooperates with different financial service providers for certain features.
Customers of Vivid have a contractual relationship solely with Vivid Money S.A. For assistance, please contact Vivid Money S.A. directly.
Your IBAN is a virtual IBAN (vIBAN) provided by Banking Circle to Vivid Money S.A., and assigned to you by Vivid Money S.A. It doesn’t make you a customer of Banking Circle - Banking Circle is just enabling Vivid to provide you with an IBAN (in this case, a vIBAN), which is the key to making SEPA payments from and to your account. For these vIBANs, Banking Circle is typically shown as the IBAN provider in connection with SEPA payments - therefore, when you see this name, remember they do it for Vivid.
Additionally, the electronic money you hold in your Vivid Money account is safeguarded in a dedicated account maintained by Vivid Money S.A. with Banking Circle S.A. This ensures that your funds are securely protected in accordance with regulatory requirements.