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Can I request a transfer of the funds from my Vivid 1.0 account if the account is blocked?
Can I request a transfer of the funds from my Vivid 1.0 account if the account is blocked?
François avatar
Written by François
Updated over a week ago

After migrating to Vivid 2.0, you need to contact us via chat for assistance with transferring your funds to your newly created account.

You can complete the transfer by filling out a web form. Please note that this service incurs a processing fee of €10,50. To proceed, simply open the link we provide and follow these steps:

  1. Enter your full name and the IBAN of your Vivid account.
    Do you have several Money Pockets? If so, complete a separate form for each of your Money Pockets, as each pocket has its own unique IBAN.

  2. Provide your full name and IBAN of your new Vivid 2.0 account.
    The name and IBAN of the account where you intend to transfer your funds to.

  3. Include the email address and phone number associated with your Vivid account.
    To ensure a seamless transfer process, please be sure to provide accurate information.

  4. Give your consent and submit your transfer request.

  5. You will receive an email from DocuSign so as to digitally sign the document.

After completing this process and signing digitally, you’ll receive a confirmation email from DocuSign containing the summary of the signing process, along with the transfer order form you previously filled in and signed digitally. Your remaining balance will be transferred by Solaris SE to your new Vivid 2.0 account at their earliest opportunity. In certain cases where additional verification is required by Solaris SE, you will be contacted with further instructions.

Can I send my funds to another account in case I don’t intend to migrate to Vivid 2.0?

Yes, in the form you can simply add the IBAN where you’d like to transfer your funds.

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