Vivid Help Center (JP)

If you suspect fraudulent activity on your card or your account, you should do the following:

Block your card directly in the app by selecting the card from the Pockets screen and tapping the “Freeze” button.

Change your Vivid Money account password. This will immediately stop all activity across your other devices.

- +493022954622 , from Germany or any other country.
- +33186265317 , from France
- +31858887207, from The Netherlands

1. Block your card directly in the app by selecting the card from the Pockets screen and tapping the “Freeze” button.
2. Change your Vivid Money account password. This will immediately stop all activity across your other devices.
3. Contact us immediately:
 - +493022954622 , from Germany or any other country.
 - +33186265317 , from France
 - +31858887207, from The Netherlands

Learn more about security awareness <a href="https://support.vivid.money/en/collections/6970855-privacy-and-security">here</a>.

What should I do if I suspect any fraudulent activity in my account?

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