If you suspect fraudulent activity on your card or your account, you should do the following:
Block your card directly in the app by selecting the card from the Pockets screen and tapping the “Freeze” button.
Change your Vivid Money account password. This will immediately stop all activity across your other devices.
Contact us immediately via in-app chat. If you do not have access to your Vivid Money app, please reach out through our contact form. We are available 24/7 and ready to assist you.
Learn more about security awareness here.